With regard to cloud services it is good to take into account the different characteristics of different services. Does the service include data backups or is saving the data the customer’s responsibility? Quite often free services aimed at consumers do not take responsibility for backups or on loosed data caused by user error.
It is also good to think in advance where and how various software licences, passwords and usernames are stored. KeePass and other similar password management program will aid in this, but only if information is kept up-to-date. The same place can be used to store contact details for people who are able to help with different software and services. This will speed up replacing the damaged device or getting a new device in working condition.
After backup processes are implemented, they need to be checked on regular basis. After all the planning and implementation, it would be terrible to notice that backup copies produced by the system cannot be restored. Backup process can also be hindered, for instance, because of a firewall, or files are left uncopied because they are saved outside the defined folder structure.
However, everything depends on the situation and needs of the organization. Is device failure an accepted risk? Are all certain files synchronized to a Dropbox service? Or is it necessary to take daily backups and transfer the files outside the office? The correct solution always requires situation assessment and understanding of the organization needs and objectives.
The writer works as a Customer Service Assistant at Anders Innovations.